Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@inctis.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@inctis.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customer-Initiated Returns & Refund Fees

For returns or refunds requested for reasons not attributable to INCTIS, including a change of mind, personal preference, or ordering the wrong item or size, the customer is responsible, to the extent permitted by applicable law, for all costs directly associated with the return. These include return shipping charges, customs clearance fees, customs duties, applicable taxes, brokerage fees, and any other reasonable, documented third-party charges incurred in returning the items.

If INCTIS pays any of these costs on the customer’s behalf, the corresponding amounts will be deducted from the refund, with an itemized breakdown provided. Costs already paid directly by the customer will not be charged again.

In addition, where permitted by applicable law, a processing and handling fee equal to 20% of the original order amount will be deducted from the refund. This fee does not apply when the customer exercises an applicable statutory right of withdrawal or cancellation.

The above charges do not apply to returns resulting from defective products, incorrect items shipped by INCTIS, or other errors attributable to INCTIS. Nothing in this policy limits your statutory consumer rights.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@inctis.com.